Shipping policy

SHIPPING AND LOCAL PICKUP POLICY

PROCESSING TIME

Second Chance Sass has a standard turnaround time of up to 14 calendar days. This time is used to prepare, create, inspect, and package orders before shipment or pickup.

Payment is required when an order is placed. Custom and personalized orders also require complete order details and customer approval before production. Delays in providing information or approving a design may delay completion.

SHIPPING OPTIONS AND CHARGES

USPS Ground Advantage and USPS Priority Mail may be offered at checkout. Shipping charges are calculated using the order weight, package size, destination, selected service, and a small handling charge. Shipping is not free unless a specific free-shipping promotion is advertised.

The delivery estimate provided by the carrier begins after the order has been completed and accepted by the carrier. It does not include the Second Chance Sass production time.

Second Chance Sass does not currently ship to P.O. Boxes or military addresses, including APO, FPO, and DPO addresses. Orders containing an unsupported address may be placed on hold while an alternate eligible address is requested.

CARRIER DELAYS AND DELIVERY

Once a package is accepted by the carrier, delivery timing and handling are outside the direct control of Second Chance Sass. Carrier delays caused by weather, holidays, service disruptions, or other circumstances cannot be guaranteed or controlled.

After tracking confirms delivery, Second Chance Sass is not responsible for loss, theft, weather exposure, or damage occurring after delivery.

SHIPPING DAMAGE

Report shipping damage within 3 calendar days of delivery. Photos must show the shipping label, exterior packaging, interior packaging, and damaged item. Keep the item, box, and all packaging materials until the issue has been reviewed and any carrier claim is completed.

LOCAL PICKUP

Local pickup is available by appointment only. Customers must wait until they receive a ready-for-pickup notification before arranging pickup.

The person collecting the order must provide the order number and customer name. If someone other than the customer will collect the order, that person must be authorized by name in advance.

Pickup orders are held for 14 calendar days after the ready notification. If the order is not collected, Second Chance Sass will send a final written notice and allow an additional 7 calendar days. An order that remains unclaimed may be cancelled under the cancellation and abandonment policies.

Customers who arrive more than 15 minutes late may need to reschedule their pickup appointment.

CONTACT

Questions about shipping or pickup may be emailed to shopsecondchancesass@outlook.com.