Refund policy
RETURN, REFUND, EXCHANGE, AND CANCELLATION POLICY
Because many Second Chance Sass products are handmade, made to order, or personalized, all sales are final except for an approved eligible non-custom apparel size exchange, an item received damaged or defective, or an error made by Second Chance Sass.
CUSTOM AND PERSONALIZED ITEMS
Custom and personalized items cannot be returned, exchanged, or refunded once production has begun. This includes errors included in a design or spelling that the customer reviewed and approved. Please carefully review all names, wording, dates, colors, sizes, and other details before approving a design.
NON-CUSTOM APPAREL SIZE EXCHANGES
An eligible non-custom apparel item may be considered for a size exchange with prior approval. The item must be unworn, unwashed, unused, and returned in its original condition.
Customers are responsible for return shipping and the shipping cost to send the replacement. A replacement will not be ordered until the original item has been received and inspected. The reshipping charge must be paid within 3 calendar days of the payment request. If the charge is not paid, the replacement will not be shipped. Please allow up to 14 calendar days for the replacement to be completed after the returned item and reshipping payment are received.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please contact Second Chance Sass within 3 calendar days of delivery if an item arrives damaged or defective, or if Second Chance Sass made an error.
For shipping damage, photos must show the shipping label, exterior packaging, interior packaging, and damaged item. Keep the item, box, and all packaging materials until the claim has been reviewed. A replacement or refund will be determined after the information is reviewed.
If Second Chance Sass confirms that an error was made during production or packing, the issue will be corrected at no additional cost to the customer.
REFUNDS
Approved refunds are issued to the original payment method after any required returned item has been received and inspected. Original shipping charges and return shipping charges are not refundable.
CANCELLATIONS
Orders may be cancelled within 3 calendar days after payment only if production has not begun. Approved cancellations are subject to a 15% cancellation fee.
If materials were specially purchased for the order and cannot be returned or reasonably used for another order, those material costs may also be deducted from the refund. Once production begins, custom or personalized orders cannot be cancelled or refunded.
If Second Chance Sass cancels an order, the customer will receive a full refund and no cancellation fee will apply.
CONTACT BEFORE RETURNING AN ITEM
Do not mail or deliver a return without prior approval. Contact Second Chance Sass at shopsecondchancesass@outlook.com for instructions.