How long will my order take?
Please allow up to 14 days for your order. The turnaround begins after payment and after I receive any details, files, or design approvals needed to complete it. I’ll contact you if an unexpected delay affects your order.
Do you offer local pickup?
Yes! Local pickup is available by appointment. I’ll contact you when your order is ready to arrange a pickup time. Please bring your receipt or order number. If someone else will pick up your order, let me know their name in advance. They’ll need to show the receipt or order number at pickup.
Do you ship orders?
Yes. Available shipping options and charges are shown at checkout. I can ship to P.O. boxes, but I currently do not ship to APO, FPO, or DPO military addresses. Shipping carrier delivery dates cannot be guaranteed.
Can I personalize an item?
Items that offer personalization will say so in their product descriptions. Follow the instructions in the listing and send the exact names, dates, wording, or other details requested. I’ll provide a design proof when approval is needed. Please check all spelling and details carefully before approving it.
Can you make a completely custom design?
I may be able to, depending on the item and design. Email Shopsecondchancesass@outlook.com with your idea before ordering so I can discuss availability, price, and timing. I cannot reproduce protected characters, logos, artwork, or other material without the appropriate rights or permission.
Can you make posters, banners, or other large prints?
Not at this time. I currently make designs for the products offered in my shop and cannot print large-format items such as posters or banners. I may offer them in the future.
When do I pay for a custom order?
Full payment is required before production begins. I also need all required details and approvals before the production turnaround starts.
Can I change or cancel my order?
Contact me within 3 calendar days of payment. Changes are not guaranteed once production begins. An order may be cancelled during that period if production has not begun; approved customer cancellations are subject to a 15% fee. Custom or personalized orders cannot be cancelled once production begins.
What is your return or exchange policy?
Sales are final, except for approved size exchanges on eligible non-custom apparel, an item that arrives damaged or defective, or an error made by Second Chance Sass. Personalized items cannot be returned because of a change of mind or a detail that was approved before production. Please contact me before sending anything back.
What if my order arrives damaged or something is wrong?
Email Shopsecondchancesass@outlook.com within 3 calendar days of receiving it. Include your order number and clear photos of the item. For shipping damage, please also photograph the outer package, shipping label, and packing materials, and keep all packaging until we resolve the issue.
How do I care for my item?
Care instructions vary by product and decoration method. Please follow the instructions in the product listing and those included with your order. Mugs should be hand washed. Some kitchen towels and other items are decorative only; their listings will say so clearly.
Will more products be added?
Yes! New creations will be added weekly, so check back to see what’s new.
When is the Christmas order cutoff?
The cutoff for Christmas orders, including custom and personalized orders, is December 5, 2026. Orders remain subject to the normal production time, and carrier delivery by Christmas cannot be guaranteed.
How can I contact you?
Email Shopsecondchancesass@outlook.com. Please include your order number if your question is about an existing order.
How can I contact you?
Email Shopsecondchancesass@outlook.com. Please include your order number if your question is about an existing order. I’m a one-person shop, so please allow up to 24 hours for a reply.